Character Dining with Donald Duck
  • On Mar 15, 2022
    Donald from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why cant i plan on vacation on web site

    How ya doin' Donald and welcome to planDisney! 

    Donald, I'm so excited that you've chosen to take the ultimate summer vacation at The Most Magical Place on Earth. You're going to get to experience the fullness of the 50th anniversary of Walt Disney World. I'm so glad I get to help you on your journey. Donald, you absolutely can plan your vacation on the website. I do it myself for every one of my trips. Planning a Walt Disney World vacation is a breeze thanks to some great planning tools like My Disney Experience, the Build Your Vacation tool, and Disney Genie Service. I'm going to walk you through each one to get that pixie dust flowing. Let's get you set up for success! 

    1. A My Disney Experience account and matching app is the main key to having an organized vacation. It's where you can see all the information about any plans you make for your trip. You can create an account by clicking right here and tapping the green Sign In or Create Account button. From there you will tap Create Account and enter your information and follow all of the prompts. Once it's created, add the My Disney Experience app to your mobile device. You can log in using the same email address and the new password you'll have just created. You can use this app to make dining reservations, open your hotel room, and access Disney Genie Service. Now all of your plans are right there at your fingertips!

    2. Now for the business of planning. Log in to your new My Disney Experience account on the Walt Disney World website. Afterward, you can use the Build Your Vacation tool right on the homepage. You can enter all of your travel party's information and hit View Rates. You'll be able to pick a Disney Resorts Collection hotel, choose your Tickets and pay for the whole thing right there.

    3. One of Disney's newest innovations is Disney Genie Service. It's a new complimentary service designed to help plan your actual day inside a Disney Park. Just open your My Disney Experience app, log in, and tap the blue Summon Disney Genie button. You can give your input about the kinds of things you like and Disney Genie will gently guide your itinerary towards your best day ever. And for a fee, you can plus it up to Disney Genie+ Service where you can be granted access to Lightning Lanes and breeze through some of those summer lines. Be aware that certain attractions require Individual Lightning Lane access and are will need to be paid for a la carte. 

    Donald, I hope I've given you all the information you need to plan your magical visit. If you have any more questions please give us a holler!

    Happy planning!

thumbnail image for Taylor

Meet the Panelist: Taylor, Louisiana

Hey y'all! I'm a Louisiana Royal like Princess Tiana. I'm a musical theatre actress with a love for all things Disney. My multigenerational family can be found in the Disney Parks with a party of 10 or more, including my beloved goddaughter. Careful! She'll run you over on her way to Big Thunder Mountain Railroad! It's going to be a thrill making magic with you. Happy planning y'all! Learn More About Taylor

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