Girl at Disneyworld
  • On May 28, 2022
    Robin from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can’t I make a park reservation? Says my party isn’t eligible. We did make a reservation for our first day. The calendar says all parks are available.

    Hi Robin,

    Welcome to planDisney and thank you for your question! Sorry to hear you’re having a bit of trouble making your Disney Park Pass reservations, let’s see if any of the below tips help. 

    First, l suggest logging out of your My Disney Experience mobile app (or account) then logging back in. Sometimes, our devices just need a quick refresh!  Once you’re back in, make sure that all your party’s tickets are linked within the app (check in “Tickets and Passes”). When you check, you’ll also want to confirm the number of days on your tickets. If your tickets are for more than one day, you should be able to make your Disney Park Pass reservations. 

    Now that you’ve confirmed everything, head back over to the Disney Park Pass reservation area and try to make the reservations for your tickets again. When you start making your reservations, remember to choose a day other than the first day you chose. The calendar should “gray-out” your first day (since it’s already secured), so you should be able to book the following days dependent on your ticket type. 

    If you’re still having issues, definitely reach out to the Existing Tickets or My Disney Experience and MagicBands desks so they can help a bit further.

    I know that wasn’t the exact answer you were looking for, but I hope this “Bit By Bryanna” is useful. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.