Father and son walking through BOG
  • On Feb 19, 2022
    Jeff from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    why can't i link up my resort package to my disney account.

    Greetings, and welcome to planDisney, Jeff!

    Thank you for consulting planDisney, let’s see what we can do to resolve your issue with linking your reservation.

    Jeff, if you booked a Walt Disney World Resort vacation package then you should be able to link your reservation to your Disney account after waiting approximately 24-hours for it to appear in your Disney account. If not, then please check to see if you are using Microsoft Internet Explorer 8 or an earlier version, and please check to see if you are using one of the Walt Disney World Resort recommended browsers for higher performance.

    If you are staying at one of the Walt Disney World Good Neighbor® Hotels then you should be able to link your reservation to your My Disney Experience account by requesting a reservation number from your hotel that is accepted by the My Disney Experience system. If you are continuing to have difficulties, please call Disney Resort Hotel Reservations for assistance - rest assured, this can be resolved.

    Once your reservation including theme park tickets is linked, you can then proceed to make your Disney Park Pass reservations. During your visit, look for the complimentary Disney Genie Service in the My Disney Experience app which will streamline your theme park touring by offering updates for wait times at the attraction standby queues and much more.

    If you want to save time waiting in lines, then I recommend adding the Disney Genie+ Lightning Lane Entrance for a small fee, per person, per day. The service will enable you to select arrival windows from over 40 attractions that have a Lightning Lane Entrance. This can be done on the day of your visit using your My Disney Experience app if you wish.

    Jeff, expedite your arrival at your Disney Resort hotel and bypass the Front Desk, by completing your Online Check-in and utilizing the Direct-To-Room Service via the My Disney Experience app.

    It was my pleasure offering some direction and I wish you a wonderful Disney vacation - thank you!

thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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