Mom and daughter on Expedition Everest
  • On Oct 28, 2019
    Krystle from PE Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Why can’t I link my exchange certificate to my Disney experience app or account? Does it have to be 30 days before we visit?

    Hello Krystle!

    Welcome to the Disney Parks Moms Panel! I’m glad you stopped by with your question, and I hope we can help you get it figured out!

    Yes, you should be able to link a Disney Exchange Certificate in My Disney Experience. Such certificates are issued either for Walt Disney World Annual Passes or Walt Disney World Military Salute Tickets. If you have the certificate number, you should be able to link it, and it does not have to be within 30 days of your visit. Once the tickets are linked, then your ability to reserve FastPass+ selections will not open up until 60 days before a Walt Disney World Resort Hotel stay, or 30 days before an actual visit day for those staying off-site.

    When in My Disney Experience, go to Link Tickets, and enter your exchange certificate number into the box labeled ID Number. If you are trying to do this on the My Disney Experience Mobile App, make sure you are using the most up-to-date version. I had to update my version just this week to get the app to work correctly for me. If you are continuing to have an issue, I would call My Disney Experience Tech Support to see if they can assist you. Last fall I had a struggle with ticket numbers for my son’s marching band trip, and the Cast Members at Tech Support were amazing. They were able to see the issues on the back end of the computer system and help me get everything straightened out.

    I hope this helps, and I am sending you pixie dust for ticket linking success!

    - Kate
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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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