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  • On Jul 28, 2024
    William from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can't I find my tickets on the disney app, but I can find it online to book reservations?

    Hiya William,

    Welcome to planDisney! Thank you for submitting your question to us. 

    I’m sorry you cannot locate your ticket information in your MyDisney account! If you bought your tickets outside of the official Disneyland Resort website or Disneyland Mobile App, then they may need to be uploaded into your MyDisney account. Luckily, the process of uploading theme park ticket information is easier than trying to pronounce “supercalifragilisticexpialidocious”! 

    Be sure to download the Disneyland app and log into your MyDisney account. Click on the (☰) at the bottom right-hand of the screen and tap "My Tickets & Passes." You should be able to see your tickets on this page. If you don’t see the information here, click on the (+) at the top right of the screen and again on “Link Tickets & Passes”. You can manually upload the ticket numbers into the account or scan the barcode from the confirmation email, and just like magic, your tickets should now show in your MyDisney account! 

    If you still have difficulty locating ticket information, you can speak with a friendly Cast Member on the Tickets line who would be happy to help you upload your ticket information. You can also save your ticket into Apple Wallet and a Cast Member will scan the code at the entrance gates into the parks. Then all that’s left to do is countdown the days until you visit the Happiest Place on Earth! 

    If you have other questions about the Disneyland Resort, remember - you’ve got a friend in me! 

    Tiffany
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Meet the Panelist: Tiffany, Texas

Hi there! My name is Tiffany and I am a social worker and happy haunt from Texas! From the moment I took my first steps down Main Street, U.S.A., I knew I was home. I'd love to help you plan your next visit to The Happiest Place on Earth!  Learn More About Tiffany

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