Family on deck
  • On Nov 13, 2022
    Stella from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why can't I find my reservation number on this app?

    Hello, Stella! Thanks for cruising to planDisney with your question. 

    If you have downloaded the Disney Cruise Line Navigator app and upon signing into your account, do not see your reservation number for a cruise that you have booked, you simply need to add the reservation. You can do so by adding a reservation in the Dashboard. You will need to enter the Confirmation Number as provided in your cruise documentation and enter your birthdate. Reservations cannot be claimed or linked to an online profile within two days of your sailing date. As your voyage is in a few months, you still have time!  

    Once you have linked your reservation, you will be able to view the character-filled countdown to your sailing date and access helpful functions as you make plans for your cruise. When your Cruise Activity Booking Window opens, you will also be able to schedule Port Adventures, reserve spa treatments, and book adult-exclusive dining based on availability for your voyage. 

    I highly encourage booking a brunch reservation at Palo if it fits well with your itinerary. The service is outstanding and the dishes are delectable. I always look forward to this experience with my spouse as our kids enjoy the incredible Youth Clubs onboard the ship. 

    No matter how you choose to spend your time aboard the Disney Cruise Line, I wish you a wonderful voyage! 

    Happy Planning, 

thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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