Water taxi
  • On Oct 19, 2021
    Emily from FL Asked

    Why can't I find my boat tour reservations?

    Ahoy there Emily, and welcome aboard planDisney!

    Thanks for floating your question our way. I'll be your first mate en route to adventure! My family and I recently enjoyed some high-seas fun on Seven Seas Lagoon, and it was the most magical evening we've spent together in Walt Disney World. Whether you plan to embark on a fireworks cruise or fishing excursion, you're in for an incredible experience. 

    When you called to book your specialty cruise, the Cast Member gave you a confirmation number. This number does not link to your My Disney Experience account, nor will the reservation appear in your plans. I never needed to use or present my confirmation number, so if you misplaced it or forgot to write it down, I wouldn't worry about it. Your name, phone number, and e-mail address are also associated with your reservation should you need to cancel, confirm, or modify it. A Cast Member called me the evening before our reservation confirming the details and boarding location of our cruise. When it was time for our adventure to begin, my family and I met our captain on the docks of our resort, and our sailing was underway after a safety briefing.  

    I hope this is helpful, Emily! I know we're accustomed to viewing all of our plans on the My Disney Experience Mobile App, but at this time, recreation activities cannot be linked to your account. If you know your confirmation number, I suggest typing it into the Notes application on your smartphone along with a reminder for the date and time of your activity. I hope everything goes smoothly for you, and that your experience is just as magical as mine was. I plan to make specialty cruising part of all future Walt Disney World vacations! Thanks again for stopping by planDisney, and we'll sea ya real soon.

    Anchors aweigh,
    Betsy
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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