Cinderella Castle 50th Day
  • On Feb 23, 2022
    Jessie from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Why cant get the my disney experience app on my galaxy A02s?

    Hi Jessie,

    Welcome to planDisney and thank you for your question!

    Sorry to hear that downloading the My Disney Experience mobile app has been unsuccessful so far, here are a few things you can do!

    Since My Disney Experience is on the Google Play store, you should be able to download it. My best advice would be to make sure your phone is attached to a wireless connection when you download the app, sometimes this makes things go faster! Also, you’ll want to make sure that you have enough storage space on your phone. Sometimes if you don’t have enough space, your phone won’t let you download anything until more space is freed up. If you’re still having trouble, I suggest calling the My Disney Experience and MagicBands help desk to see if they can walk you through the process as well!

    In the meantime, most of the tasks you do on the mobile app, you can do in your My Disney Experience account online! Want to make Disney Park Pass or dining reservations? You can do that online! If you want to purchase Theme Park tickets or add Disney Genie+ Service, you can walk through those tasks online as well. I suggest using your My Disney Experience account online to do some of the bigger planning, then once a Cast Member helps you, all your information will be automatically downloaded to the My Disney Experience mobile app as soon as you sign in!

    I hope this “Bit By Bryanna” is helpful as you prepare for your Walt Disney World Resort vacation in August. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.