Mom and Daughter at Disney's Polynesian Village Resort Room
  • On Oct 20, 2012
    Kayla from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    whenever i try to log into my account online to see my reservations i always get a 500 error? can this be fixed?

    Hi Kayla!

    I'm sorry to hear that you're experiencing technical difficulties with your Online Account on the Walt Disney World website.

    Many system enhancements and upgrades have taken place on the system over the past few months, so your account may be experiencing a temporary glitch as a result of the changes. If you already have a Magic Your Way Vacation Package reserved, I'd recommend that you call (407) 939-7675 and ask for the assistance of a Cast Member in rectifying your online account access. They may be able to re-set your email attached to the account and get you right back up and running.

    If the problem is beyond their level of access in the system, or if you do not currently have a vacation in the system, you may wish to contact the Technical Support Desk at (407) 939-7765.

    I sure hope that this information helps you out Kayla and that you'll be back up and running online in no time!

    Thanks for visiting the Moms Panel with your great question!
    Have a Magical Day!

thumbnail image for Kirsten

Meet the Panelist: Kirsten, Ontario

I'm a Canadian stay at home mom with 2 great kids. I've loved Walt Disney World since my own first trip at age 7. Now, my husband and I enjoy creating Disney vacation experiences with our children as often as possible. Each new visit is unique and Magical! Learn More About Kirsten

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.