• On Oct 30, 2019
    Lucia from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How are wheelchairs handled at the shuttles or trams that take you from Disneyland parking lot structures to the park? Can they be folded up and carried on? We use one as necessary for a medical condition.

    Hiya, Lucia! 

    I’m happy to be of assistance with your plans to visit the Disneyland Resort. You’ll be glad to know that the Cast Members at the Disneyland Resort do everything they can to make all guests feel welcome and special. That definitely includes guests with disabilities.

    Accommodations are available starting with your arrival at the parking structures and parking lots. Guests with valid disability parking placard or license plate may use one of the available parking spaces designated for guests with disabilities. If you are parking at the Toy Story parking lots, kneeling buses with ramps allow for wheelchairs and Electric Conveyance Vehicles (ECVs) to board directly on the bus without folding up. As long as the wheelchair or ECV is able to be secured during vehicle movement, it may be used for the disabled guest for the duration of the ride to the theme parks.

    Guests parking at the Mickey & Friends and Pixar Pals Parking Structures may use special ramps to board designated cars in the trams. Special Mickey vans equipped with wheelchair lifts are also available on the route between the parking structures and the theme parks. Guests in wheelchairs who are able to transfer may choose to do so as well. In those cases, guests should fold their wheelchairs as they take them aboard the transportation to the parks.

    Once in the theme parks, guests with mobility disabilities will continue to receive reasonable accommodations. Consult with a Cast Member at one of the Guest Relations locations for guidance on obtaining return times for select attractions that may not be able to accommodate wheelchairs and ECVs in the attraction queues. Some attractions have alternate experiences for guests in wheelchairs and ECVs. I like experiencing Finding Nemo Submarine Voyage in the Observation Outpost. Experience the entire story, from beginning to end, in this convenient onshore location.

    Tony’s Tip: The main Guest Relations locations are City Hall on Main Street, U.S.A. in Disneyland Park and Chamber of Commerce on Buena Vista Street in Disney California Adventure Park. Wait times for consulting with Cast Members at these locations can be considerable at certain times of the day. To save time, stop by one of the various satellite kiosks through the parks instead. Cast members at those locations can provide nearly all of the services available at the main locations.

    I hope your visit to the Disneyland Resort is as magical as can be, Lucia. If you have any more questions, please don’t hesitate to come by the Disney Parks Moms Panel again.

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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