• On Jul 18, 2021
    Erica from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What do I do with my disabled son cant wait in long lines for long and a Autistic son that wont wait. I know policy changed last visit in 2018. What is the policy now. Trying to plan for big family trip 2022

    Hi Erica,

    Welcome to planDisney, and greetings from a fellow mama of a Mouseketeer with autism! I know how much love goes into planning a family vacation to Walt Disney World Resort, and I'd be happy to help you figure out how to make it a magical vacation for everyone in your family!

    First, I'm happy to share that the Disability Access Service (DAS) is still an option for Guests who, due to their disability, are not able to tolerate traditional queues. While it's not typically offered for Guests with mobility disabilities who utilize a scooter or wheelchair, please feel free to discuss your concerns about your boys waiting in traditional queues with a Cast Member at a Guest Relations location inside one of the theme parks. They'll determine the best ways to meet your family's needs, and set up the Disability Access Service for you by taking a photo of any Guests who qualify for the service and scanning the MagicBands or cards of the members of your party. For that reason, your entire group will want to visit Guest Relations together. Disability Access Service may usually be used by up to six Guests, including the Mouseketeer who qualified for the service, but I have an immediate family of seven and they've always allowed all of us to use the service together. If your party is much larger than that, I cannot guarantee that everyone will be able to utilize the Disability Access Service. While the final qualification determination will be made by the Cast Member once you arrive, please feel free to call Disability Services to discuss your personal situation if your family trip includes more Guests than what would typically be accommodated for with the Disability Access Service.

    The Disability Access Service is just one of the fantastic services Disney offers for Guests traveling with disabilities. I'd encourage you to check them all out! You'll also find this handy dandy Guide for Guests with Cognitive Disabilities to have some super helpful suggestions for helping your autistic son feel comfortable. Please don't hesitate at any point to ask a Cast Member for assistance, either. In my personal experience, everyone has always been happy to help us, and my autistic son loves our Walt Disney World Resort vacations as much as the rest of us! 

    I hope this is helpful, Erica! Thanks so much for visiting us at planDisney, and please come back and see us again if we can help with anything else. I hope you and your entire family have a truly magical vacation next summer!

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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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