• On Jun 13, 2021
    Tom from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What do I do when I get an error message when I try to add my Disney mobile passes to wallet

    Hello, Tom, and welcome to planDisney!

    I'm sorry to hear that you are having trouble adding your Walt Disney World Theme Park tickets to your phone's wallet. Here at planDisney, we are a group of moms, dads, grandparents and even puppy parents that love to share our experiences about visiting the Walt Disney World Theme Parks. A technical problem isn't exactly in our wheelhouse but I do have a few ideas that might help! The first this I would do is open the MyDisneyExperience app on my smartphone and login if prompted. Then, click on the menu bar which is three blue horizontal lines on the bottom right-hand corner of the screen. This will open up the menu and scroll down until you see the "Chat With Us" feature. This will open up the chatbox and you can type in the issue you are having. When a Cast Member is available to chat with you, you will receive a push notification letting you know they are ready to speak with you. The Cast Member you are chatting with might have some tips on how to troubleshoot the issue. 

    If you'd rather talk to someone over the phone about your issue, you can actually call the MyDisneyExperience support line at (407) 939-4357. Please be aware that the call centers are experiencing a large number of calls which is leading to higher than normal wait times. If you call, be prepared to be on hold for a while. I recommend trying the chat feature I mentioned above first because of this. 

    If all else fails, try turning your phone off and then back on again. Nine times out of ten, this always fixes the issues I'm having with apps on my phone. I hope this helps point you in the right direction, Tom. If you have any other questions about your upcoming Walt Disney World vacation, please feel free to come back and ask me

    Have a great day! 
thumbnail image for Jackie

Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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