• On Sep 26, 2021
    Joseph from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What do I do if I would like to reassign a future ticket to a different family member but that button in not highlighted in the MDE app

    Hello, Joseph!

    Welcome to planDisney with an excellent question. It is a pleasure to assist a fellow Guest in planning a magical Walt Disney World Resort adventure!

    I am happy to hear that you will be another Guest’s Fairy Godmother by giving them theme park tickets! To reassign wholly unused tickets to another visitor via the My Disney Experience app, open the app on your mobile device and tap the three horizontal lines at the bottom of the screen. Next, select Tickets and Passes, find the ticket and select Reassign Ticket

    If the Reassign Ticket option is not highlighted, it probably means that the ticket is already assigned to another Guest. In this case, you will have to contact this Guest and ask them to reassign the ticket back to you so you can finally reassign it to a different family member. Although you can see tickets from other Guests connected to you via My Family & Friends, you can only reassign or change tickets that are assigned to you. A few days ago, I accidentally reassigned a ticket to my husband instead of my sister. Although I could see the ticket under my husband’s name in the app because we are connected, the Reassign Ticket option was not highlighted, so he had to sign in to his account and reassign it back to me.

    I hope this information is helpful, Joseph! If you have any issues reassigning your ticket, please come back to planDisney, and we will try to figure it out together. You are also welcome to contact (407) 934-7639, and Cast Members will be glad to help you.

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

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