Family planning a trip
  • On Mar 5, 2020
    Chelsea from CT Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    What do I do if I can’t see some of my magic bands on my Disney experience account

    It's great to see you here today at the Disney Parks Moms Panel, Chelsea! Are you so excited that your trip to Walt Disney World is coming up so soon? Your MagicBands are going to be an important part of your vacation, especially if you're staying at a Walt Disney World Resort Hotel, and I'm happy to walk you through what to do if you don't see them right now in your My Disney Experience account.

    If you're looking under the "My MagicBands and Cards" menu in My Disney Experience and don't see some of your MagicBands there I suggest that you start by trying to link them manually. On the underside of the Mickey-shaped part, there is a 12-digit MagicBand ID that you can enter to link them to your account yourself. If you've tried this and you still can't see your entire collection, I suggest that you call the hotline for My Disney Experience, MagicBands, and FastPass+. A Cast Member can help you identify the problem and walk you through how to solve it. Since you're on your way to Walt Disney World Resort soon, you can also get help with your MagicBand at any Guest Relations or at the Front Desk of your Resort Hotel. Any MagicBand that is active on your My Disney Experience account can be used to access your Theme Park admission, FastPass+ selections, and more, so bring your whole collection with you on vacation so you can switch them out to match your outfits!

    Have a magical day, Chelsea!

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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our two rescue animals. We are Disney-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted-out of a tropical honeymoon to spend a blissful week at Walt Disney World instead! I'm thrilled to be on the Disney Parks Moms Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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