• On Jan 19, 2019
    Lisa from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What do I do if I bring a souvenir home for someone and it is the wrong size?

    Hey, howdy, hey, Lisa and welcome back to the Disney Parks Moms Panel.

    This is a fantastic question because Disney fans come in all sizes from Jack-Jack Parr and Officer Judy Hopps to Winnie the Pooh and Baymax. Sometimes is just hard to get that special item sized right. Fortunately, Mickey is a master at making sure his friends both near and far have what they need.

    If you find that a different size is needed here is what to do. Make sure you have the item and the receipt. Dial the Park Merchandise phone number (877-560-6477) which is on the receipt along with the store number where the item was purchased. Press '1' and speak with a Cast Member (Disney speak for employee). Explain the situation and what size you need. They will be able to assist you with exchanges or returns. Easy peasy. There is a shipping and handling fee for size exchanges because they need to send a Cast Member inside the theme park to retrieve your item and ship it to you. Currently, that fee is $4.95 but could change at any time. That fee does not include the cost for you to ship the item back so I would advise doing it as inexpensively as possible. If the shirt has a defect, is damaged, or still has an unremoved sensor on it then Disney will send you a pre-paid label to exchange the clothing item at no cost to you.

    Disney Dad Tip: Many items sold in the theme parks may be found at ShopDisney online and on the Shop Disney Parks App. You can get all the magic delivered right to your house. Happy shopping!

    Lisa, please let us know if you have any more questions.

    Enjoy making many Magical Memories.

thumbnail image for Jason

Meet the Panelist: Jason, Georgia

I am a father and orthodontist who loves the hidden treasures found on Disney vacations. For over a decade, my wife and I have raised our two sons on Disney Cruise Line, Adventures By Disney, and Disney Theme Parks on both coasts. From large group and multigeneration family vacations to adult trips and couples getaways, I am excited to share my years of pixie-dust-covered experiences with you while planning your Disney vacation. Let the lifelong magical memories ... begin! Learn More About Jason

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.