Family Walking by Castle
  • On Oct 1, 2022
    Clif from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We've made reservations for park tickets in the end of October. I'm trying to link them to my Disney app, but there are no "ticket id" numbers in the email. Where can I find the information I need to link our groups passes

    Hi there, Clif! Thanks for stopping by planDisney!

    I'm sorry you're having trouble linking your Disneyland Resort theme park tickets. As demonstrated by our beloved Baymax, technology isn't always a perfect science. To keep you from completely deflating, I'd be happy to see if I can get you back on track.

    The ticket ID number is sometimes a little tricky to recognize. If you have the original confirmation email from your ticket purchase, there will be a button that says "Access Your eTickets." This can often be one of the easier places to locate the ticket ID number and make sure your tickets are linked and ready to use!

    If you purchased your tickets using the Disneyland Resort Website, while logged into your My Disneyland account, you'll find that the tickets have been automatically linked, cutting out a step of the linking process. Just hover over the "My Disneyland" tab, then select "Tickets and Reservation Details." Here, you'll find all active, linked tickets. The ticket ID number will be listed with each corresponding ticket. 

    If you're still having trouble locating the elusive ticket ID number, it may be time to call in reinforcements. A friendly Cast Member will be the fixer in this case. They are standing by, ready to help you get one step closer to the magic. Just pick up the phone and call the Ticket Services Line to find a Cast Member who can help you from their more advanced side of this technology! 

    Well, Clif, "I cannot deactivate until you say you are satisfied with your care." I do hope my answer has helped you today! If you have any additional questions, please do not hesitate to reach back out to us at planDisney!

    Have a magical day,

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Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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