Family planning a trip
  • On Aug 29, 2022
    Michelle from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We weren’t able to make it last year due to the planes being canceled last October. Our flight was canceled that morning. What can be done in this instance? Please Help

    Hi Michelle, and welcome to planDisney!

    I am so sorry that you couldn’t make your planned Walt Disney World Resort vacation, as that is never a fun situation to experience. 

    If you were able to get a refund for the cancellation, you could make another reservation that fits into your current schedule. If you still have access to the theme park tickets, the value of those tickets is still valid. Just call (407) 566-4985 so that a Cast Member can provide you with the details associated with the purchased tickets. If there is a price difference associated with the new dates, you will pay the balance of that ticket purchase. Once you have the tickets, you can link them to your My Disney Experience account. Regarding the airline, I recommend reaching out to the airline in question because we also had a last-minute flight cancellation last year, and the airline provided a credit for the unused tickets. 

    We are here to help if you need us; just let us know how we can help.

    Have a magical time!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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