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  • On Nov 11, 2015
    Amy from OK Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.     “

    We went to Walt Disney world in September, I forgot to purchase my photos while we were there and I just went back online to try and purchase them and they are gone?!? Is there anyway to purchase them now? Thank you”

    Hi Amy, thanks for stopping by the Disney Parks Moms Panel.
    I am sorry you’ve had a problem to download your photos. Disney PhotoPass Photos, dining photos and attraction photos in your account expire 45 days from the date the photo was taken. 
    Unfortunately, Disney doesn’t offer options for permanent storing photos and expired photos are deleted from the system.
    If your Disney PhotoPass photos were taken in less than 45 days, but you can’t see your photos online linked to your Disney account, I suggest you contact Disney PhotoPass Help & Support by calling (407) 560-4300. I am sure they will do their best to try to help you.
    Good luck! I truly hope you can find your photos.
    Wishing you a wonderful day!
    Gina V.
thumbnail image for Gina

Meet the Panelist: Gina, Brazil

I am totally a Disney maniac! Since childhood, I have been a big fan of all things Disney, especially the theme parks. I have never visited any other place that gives me the same feeling that I get at the Walt Disney World Resort. You can become a child again there! With so much to explore, I would love to help you plan your next Walt Disney World vacation and discover all the fantasy and magic this special place has to offer. Learn More About Gina

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