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  • On Aug 8, 2019
    Dawn from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We went on Splash mountain but didn't realize until after we left the park that we had to link the pictures. Is there any way we can get that picture? We were under the impression that they were automatically added to the app.

    Greetings, Dawn!

    Thanks so much for visiting the Disney Parks Moms Panel. I'm so glad you were able to find your laughing place on Splash Mountain during your last visit to the Disneyland Resort!

    I always love seeing our ride photos that are available on select attractions at Disneyland Park and Disney California Adventure Park. For future trips, you will need to take note of the unique code that is on the photo as you exit the attraction and manually enter it into your Disneyland app Disney PhotoPass account. If you have visited the park within the last 45 days, usually the Disney PhotoPass team can assist you in locating your ride photo. My advice is to call PhotoPass Guest Support at (714) 520-7106. Make sure you give the date and time that you rode the attraction. A tip for figuring this out is looking at photos you took during the day and seeing the time they were taken so you can give the most accurate information. Also let them know what you were wearing so they can help locate your photo quickly. Once they find it they can assist you in adding it to your account. 

    If you added the Disney MaxPass feature to your tickets on the day your photo was taken then you will be able to download it for free once you see it in the app. This is just one of the many reasons I love Disney MaxPass. I hope this helps!
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Meet the Panelist: Jennifer, New Mexico

Hi there!  I'm Jennifer from Albuquerque, New Mexico. I am a toddler mom, military wife, and dentist who is constantly inspired by Disney. One of my greatest pleasures is helping others experience the magic of a Disney vacation! I can't wait to answer your questions so that you can easily explore the worlds of yesterday, tomorrow, and fantasy at the Disneyland Resort. Learn More About Jennifer

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