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  • On Sep 7, 2022
    David from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I went to renew my passes but when I click the renew button it takes me to a screen that wants me to link my passes. When I put in my pass I'd number it then says its already been linked to another account. Why is this happening and who can I talk to

    Hiya David!

    Welcome to planDisney!

    Oh Boy! This is a great question. But first of all, I love that you're excited to renew your Magic Key annual pass for another yEAR of fun at The Happiest Place on Earth! I sadly don't have the proper magic mirror to see inside your My Disneyland Account, David, but I do have a few suggestions. First, what happens when you log into your Disneyland Mobile App? You should be able to renew from hEAR just as you would on the desktop version of the Disneyland.com website.

    Do you have any visits coming up during the last few days of your original Key? If so, you can also renew your membership in person at the Ticket Booths in The Esplanade between Disneyland Park and Disney California Adventure Park. I personally prefer this option as you can apply a Disney Gift Card towards your pass. Or, if you're on a monthly payment plan, you'll be able to make a down payment on your annual commitment which will then lessen the amount owed each month.

    Lastly, you can also call the dedicated Magic Keyholder Helpline at (714) 781-7277. These fantastic Cast Members will be able to pull up your account and diagnose any problems or issues as well as assist with renewing for another 365 Disney days of fun!

    I hope that these tips helped to guide you in the right direction, David! Be sure to follow the official planDisney Panel Instagram account where we're sharing all kinds of tips and tricks. And if you have any more Magic Key or Disneyland Resort planning questions, We're All Ears!

    ~Kristen N.
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Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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