• On Feb 7, 2019
    Stephanie from NJ Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. I went on pirates of the Caribbean at WDW and they said my picture would automatically show up on my memory maker but it didn't. What should I do?

    Hi Stephanie,

    Welcome back to the Disney Parks Moms Panel, and thank you for your question. Sing it with me: Yo ho, yo ho, a pirate’s life for me! I hope you had a swashbucklingly good time riding Pirates of the Caribbean at Walt Disney World Resort – my family has to set sail several times on every vacation because we just can’t get enough of that band of rapscallions and their roguish behavior!

    It’s so much fun to see your family right in the middle of the magic on attraction photos, and I’ve been in the frustrating position of having a missing photo too. Usually, I’ll give it a few days (they do sometimes pop up late), and if the picture still doesn’t appear, I’ll contact the Disney PhotoPass Guest Support Cast Members at (407) 560-4300. You can also report a missing photo online. I’m in awe of Cast Member magic, and am hopeful that they can wave their magic wands and make it right for you quicker than Captain Jack Sparrow can hide from those meddling mateys!

    Stephanie, I hope you and your family have so much fun revisiting your Disney memories through your PhotoPass photos. From attraction photos to Magic Shots to those iconic family pictures in front of Cinderella Castle, I feel the pixie dust every time I look at my family’s photos. 

    Have a zip-a-dee-doo-dah day,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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