Overview shot of ship and sea
  • On Mar 25, 2022
    Marilyn from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. I went to guest services in our last cruise and did a placeholder, but I have no idea where to find the information, and am ready to book another cruise. Would you be able to help me please?

    Ahoy there, Marilyn! Welcome to planDisney, I'm so glad you're alongside preparing to take your next Disney Cruise Line vacation. Sounds like you've done one of my favorite things and booked a placeholder! Debarkation day makes me as feel as sad as when I watch "The Fox and The Hound," even for the 1000th time, but knowing I'll be back with a placeholder in my pocket is enough to make schlepping my luggage off the ship, turning around and saying, "we'll see ya' real soon, [insert name of ship we just had an amazing vacation on here]."

    (Keep it together, Andrew, Marilyn needs your help!)

    When you made your placeholder while aboard, Guest Services should have requested an email address where they could send a confirmation. These confirmation emails typically arrive in your inbox 24-72 hours after leaving the ship, but I know recently that the timing hasn't been exact. If you've not done so already, I suggest searching for the term "onboard booking" in your email provider's search bar to see if maybe it was caught in a spam filter or otherwise categorized somewhere other than where you expected to see it!

    If digging where the "X" marks the spot still leaves you empty-handed, I would also check with your bank account for the amount of the placeholder reservation near debarkation day. If you see that charge, it's possible the confirmation email either was delayed or hasn't yet been sent!

    In any case, turning a placeholder reservation into an actual reservation must be done by calling a Disney Cruise Line crew member directly, and in this instance, your trouble with being unable to find confirmation shouldn't be an issue as they can look it up by your name. I highly encourage you to call first thing in the morning or right before the phone lines close to avoid what has become a very long wait to pull into port and talk to a crew member. But remember, there are only so many ports to pull into and the crew members are working so very hard to help each and every Guest! 

    Whichever amazing itinerary you are hoping to convert your placeholder into, I'm, sure it will be another amazing time on the Disney Cruise Line fleet as you sail into the sunset! Thank you so much for dropping us a line at planDisney, and if you run into any other stormy seas, please send another message in a bottle my way! 

    Fair winds and following Seas!

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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