Cinderella Castle 50th Day
  • On Jan 15, 2022
    Sean from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Went to Disney World on 11/14 & 11/15; returned to California & December I had Covid & was hospitalized and am now still recovering. I went to get our Disney app pictures and they are all gone...are you able to help me recover them, please?

    Hi Sean,
    I appreciate you bringing your question to planDisney.  I'm so sorry to hear about your recent hospitalization and continued health challenges.  Getting better is your top priority and I hope you are feeling stronger every day.  Let me share what's known about accessing pictures from a recent Walt Disney World Resort vacation.  

    According to the expiration policyDisney PhotoPass pictures can be viewed in My Disney Experience up to 45 days after the date and time the photo was taken.  There is an option to purchase a 15-day extension, which brings the expiration date to 60 days after the photo's timestamp.  Since your travel dates were in the middle of November, you are technically beyond both expiration dates, which explains why you are unable to view your photos now.  As soon as you are able, I encourage you to speak to a Disney PhotoPass Cast Member at (407) 560-4300 about your specific situation.  Disney Cast Members are the heart of the magic and I know they will do everything in their power to help.    

    Like so many Disney heroes, you are on an incredibly challenging journey.  With the inner strength and pure heart of Hercules, may you find the answers you seek in the next chapter of your story. Your friends at planDisney are chEARing for you.

    Go the distance,
    Jennifer
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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