couple checking in Disney's Animal Kingdom
  • On Feb 8, 2023
    Kimberly from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    hello, I went to check in and make a room request on the app. Before this used to be a text feild and now only has a drop down of 3 options (near bus, ground floor, near Elevator). Do i have to call the resort with requests outside the three listed?

    Hey Kimberly! 

    Welcome to planDisney!  Staying at a Walt Disney World Resort Collection Hotel is a smart decision. You will love being right in the magic, having Early Theme Park Entry, and being able to book dining reservations for your entire trip rather than one day at a time. 

    You are correct that during online check-in with your My Disney Experience App there are limited options for room requests. If you want to make more requests, I suggest you call your Resort directly and ask them to make a note on your reservation. Just visit the Resort page for where you are staying and you will see a phone number under the Hotel Address. I have in the past many years ago even sent a fax! Now, I find that making that call and using the drop-down options works out well for me. I want to make sure you understand that requests are not guaranteed and Cast Members will do their best. 

    Quick tip: Right now, everyone (including me!) is excited to travel to Walt Disney World so make sure to request only the most important desires as soon as you can so that they will have better success at being fulfilled. 

    I hope you have a magical time and that all your wishes are fulfilled! Let me know if you have any more questions!
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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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