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  • On Sep 11, 2020
    Sara from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We went to cancel our platinum passes due to state travel restrictions, and the agent assured us something “magical” Was going to be in the next email sent out and said to Wait. we did. Nothing happened but our passes expired 2 days ago. What should I do?

    Hello, Sara,

    Thank you for sending your question to planDisney.  I wish I could send you some virtual magic to help make up for having to cancel your Annual Passes. We, too, had to cancel our Walt Disney World plans, and I understand how disappointing that can be.  For my family, we've taken to talking regularly about our favorite memories from our Walt Disney World vacations and have been brainstorming our new list of must-dos when we return to help us "keep moving forward."  We've decided we need to make it a combination of family favorites to experiences we haven't done in many years.  Please don't take away my Mickey Ears, but would you believe I don't remember that last time we saw the Country Bear Jamboree? 

    To help answer your question, I'm not sure what was to have been in the email you were expecting or how to access it.  You may find it easiest to contact V.I.PASSHOLDER Support at (407) 939-7277.  I'm hopeful a cast member will be able to better assist you and provide you with a specific answer.

    Wishing you a Disney Day!  Please let us know if you have any further questions. -Kara
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Meet the Panelist: Kara, Nebraska

I am a retired teacher with a family of 3 adult sons who have grown up through Disney. I am known by friends as the Star Wars loving Disney Nerd who always wants to serve up tips and ideas of how to make visits to Walt Disney World special and magical.  Learn More About Kara

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