Dad and Daughter at EPCOT with Mickey Ice Cream; Princess Aurora hat and jacket; Minnie Mouse shirt
  • On Jan 4, 2024
    Alicia from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Where on the website can I find our credit for tickets we bought to be used in April of 2020 when the park was closed due to COVID? We would like to redeem some of the credit.

    Greetings Alicia, and welcome to planDisney!

    Like Rapunzel longing to see the floating lanterns of her kingdom, you've been patiently waiting for the perfect time to set off on your Walt Disney World adventure. Now it's time to live your dream, and I hope you have the best day ever!

    Like so many of us, it sounds like your 2020 vacation got tangled up in the mess of the pandemic. I'm grateful that during this unprecedented time, Disney Parks and Resorts were flexible and considerate as Guests' plans changed. Sometimes theme park tickets that have technically expired are no longer visible in My Disney Experience, but don't fret; I promise neither Flynn Ryder nor his thieving friends have made off with your tickets, and they're still in your account. To confirm the status of your unused tickets, you'll need to call the number on this page for Existing Tickets. Disney Cast Members can view entitlements linked to our accounts that we can no longer see and can also upgrade the tickets so they are valid for your next visit.

    Once your theme park admission is squared away, let the fun of planning your vacation begin! 2024 is going to be an incredible year in the Disney Parks with several new experiences set to debut. My family is especially excited to ride Tiana's Bayou Adventure in Magic Kingdom Park and explore EPCOT's newest neighborhoods. Be sure to keep an eye on the Disney Parks Blog for the latest news, and stop by planDisney with any questions that come up as you prepare for your magical getaway. Best wishes for a memorable trip!

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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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