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  • On Mar 29, 2019
    Matthew from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On the website or app you were able to see past reservations. I can’t seem to find that feature now.

    Hey there, hi there, ho there Mouseketeer Matthew and welcome to the Disney Parks Moms Panel. I am so glad you brought this question to us.

    Currently, you cannot look up past reservations and charges on the My Disney Experience mobile app or through the website. However, you can contact the Research and Billing department and they will be happy to assist. Their phone number is (407) 828-5630, Option 3. They are open daily from 9:00 AM to 5:00 PM.

    Disney Dad Tip: While on your Disney vacation, if you are staying at a Walt Disney World Resort hotel, you can check all your charges with a couple of taps on your smart device. Just log in to the My Disney Experience mobile app and click the link to your Resort hotel. Next, select "My Plans" then "View Charges." There, listed in order, are all your charges and the associated restaurant or merchandise location. It is absolutely awesome! If you would rather speak to a Cast Member about your trip expenses then visit the hotel front desk for some fun Disney chatter and a printed expense portfolio. These charges are the paper trail back to your reservation.

    Matthew, I hope I have helped answer your question. Please stop back by for more advice on your next Walt Disney World Resort adventure.

    Enjoy making many Magical Memories.

    ~Jason
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Meet the Panelist: Jason, Georgia

I am a father and orthodontist who loves the hidden treasures found on Disney vacations. For over a decade, my wife and I have raised our two sons on Disney Cruise Line, Adventures By Disney, and Disney Theme Parks on both coasts. From large group and multigeneration family vacations to adult trips and couples getaways, I am excited to share my years of pixie-dust-covered experiences with you while planning your Disney vacation. Let the lifelong magical memories ... begin! Learn More About Jason

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