Crossing the Finish Line; Donald Duck; Pluto; In costume as Tink and Peter Pan
  • On Dec 28, 2023
    Heidi from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    WDW Marathon Weekend in January 2024: We had a death in the family and can’t attend the marathon race weekend. I had pre-ordered merchandise for pick up. Can we get that shipped to us if we can’t pick it up?

    Hello, Heidi. Thanks for reaching out to us at planDisney.

    Firstly, and most importantly, I am so very sorry to hear of your loss. All of us at planDisney are holding you and your family in our thoughts. There's nothing I can say that will take away the sting of losing someone special to you, but I hope you can take some small comfort in knowing that they'll be in your heart. Always.

    I just spoke with a very friendly and helpful Cast Member over at runDisney and they confirmed that unfortunately, that merchandise cannot be shipped to you. For information specific to you and your circumstance, you may want to reach out to a representative at runDisney.

    While it may be hard to look to the future when you are dealing with a loss, just know that the Walt Disney World Resort, runDisney races, and all the magic that comes along with them will still be there to welcome you back when you're ready. And with so many exciting changes, additions, and new offerings, there's so very much to look forward to.

    Heidi, take care of yourself, your friends, and your family. And reach out again if you have any other questions.

    The flower that blooms in adversity is the most rare and beautiful of all,
    Matt
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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