Disabled man with family at parade
  • On Mar 23, 2022
    Mary from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. I wanted to look into getting a disability pass for rides for my daughter and if it will include our party. She has crones dieses. It would be very difficult for her to wait in line. Please let me know. Thank you

    Hello, Mary!

    Welcome to planDisney! Thank you for stopping by with your question regarding Disney’s Disability Access Service. This service, also known as DAS, was created for Guests to Disney Parks who cannot tolerate an extended wait in a traditional attraction queue. It is not a skip the line privilege, but it does allow you to return after a comparable wait time to the current Standby line. 

    You can pre-register for DAS online in a virtual chat with a Cast Member. If your daughter is under 18, you can complete the process, but she will need to be present. Pre-registration can be completed as early as 30 days before your first park visit and as late as 2 days before you arrive. You will want to make sure that everyone in your party already has a valid theme park ticket and park pass reservations linked to their My Disney Experience accounts. Live chat is available from 7:00 AM to 10:00 PM. Wait times to chat with a Cast Member have been lengthy, I recommend signing in and beginning your chat as close to 7:00 AM as possible. 

    Once your pre-registration is complete, a Cast Member will work with you to book 2 one-hour return times for a select list of attractions using a new service called DAS Advanced planning. This will accommodate your daughter and up to 5 guests in your party can join her on the ride. Your selections will appear in My Disney Experience as plans. Once you arrive at the Walt Disney World Resort, you can also use the Same-Day DAS Return Time Self-Selection tool to choose other experiences as your day goes on. This tool can be accessed in the My Disney Experience app by tapping the More button in the lower right corner of the screen and then selecting the Disability Access Service (DAS) button and following the prompts to select a new experience.  

    If you are unable to complete the pre-registration process, you can register in person with a Cast Member at Guest Relations of any Theme Park. Once approved you will be able to use the Same-Day DAS Return Time Self-Selection tool to schedule a DAS return time for a ride or attraction with your party. You will be able to make your next request after you have redeemed your current selection. If you do not have access to a mobile device, a Cast Member on the Guest Experience Team can reserve your next experience for you. To redeem an experience at your scheduled return time, enter the Lightning Lane entrance and touch your MagicBand, card, or Disney MagicMobile pass to the touchpoint. 

    If you have any questions regarding this process, you can reach out to the Disability Services Team at (407) 560-2547 or by email at disability.services@disneyparks.com.

    In the meantime, if you have any more questions regarding special activities for the 50th Anniversary Celebration, please come back and visit us. 

    See ya real soon, 

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Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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