Avengers Campus featuring Spiderman
  • On Aug 20, 2022
    Meiby from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I just wanted to know why does it say that my party is not eligible when I try to make a reservation to wait in line and didn’t let me do it.

    Hello, Meiby!

    You may be familiar with how guests of the Walt Disney World Resort theme parks can book Lightning Lane return times and join a Virtual Queue as early as 7:00 AM on the day of their visit. Maybe it’s the more relaxed, “hang loose” style of California that inspires a somewhat different approach to experiencing Disney theme parks. At the Disneyland Resort, Guests must first use their theme park admission to enter a park before they may begin to use the Disney Genie+ service to book Lightning Lane return times or purchase individual Lightning Lane return times for attractions not included with Genie+.

    Tony’s Tip: Although Lightning Lane bookings must wait until after you enter a theme park at the Disneyland Resort, you may still tell the Disney Genie service your wishes before your arrival. Disney Genie is a complimentary service that offers a recommended itinerary you may follow during your visit to the theme parks. Access Genie by tapping the “My Genie Day” tile from the ☰ feature menu of the Disneyland mobile app. Then, help Genie make the best recommendations for you by tapping the “Get Started Now” button to let Genie know your top priorities for attractions, entertainment, dining, and more. Each morning at 7:00 AM, Genie uses the information you give to generate an initial itinerary recommendation. Throughout the day, you may give Genie feedback on the recommendations it gives to let it know which experiences interest you the most.

    I hope you and your party have a magical time at the Disneyland Resort, Meiby. If you have any more questions, please feel free to visit us at planDisney again soon.

thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.