Mom And Daughter with Glass Slipper; Prince Charming; front of castle; tiara
  • On Jan 12, 2024
    Yvonne from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I wanted to change my method of payment for my magic key but the wait time on the phone is over 3 hours is there a way to do it online

    Hi there, Yvonne. Welcome to planDisney and thanks for stopping by to share your question with us. Congratulations on becoming a Magic Key holder! A wonderful year filled with magic awaits you. 

    I'm sorry to hear that the wait was so long when you called the Magic Key holder phone line. Unfortunately, changing your form of payment isn't something that can be done online and a Cast Member will need to assist over the phone. I'm sorry to share this news with you, Yvonne. However, I suspect that the phone lines may have been busier than usual when you tried to call due to the Magic Key pass sales. I just tried calling the phone line and was able to get through fairly quickly. If you haven't already, I recommend giving it another try.

    Once you have your form of payment squared away, you can start enjoying all the benefits of being a Magic Key holder. If you aren't already, follow @disneylandmagickey on Instagram for all the latest updates and announcements on Magic Key holder offerings. I just picked up my Magic Key holder popcorn bucket during my last visit and I can't wait to enjoy many popcorn refills during my next visit.

    Yvonne, while this probably isn't the answer you wanted to hear, I hope the information is still helpful. More importantly, I hope you already tried calling again before getting this answer and things are all taken care of with your payment. Here's hoping that is the case and that you've already been enjoying your time as a Magic Key holder!


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Meet the Panelist: Michelle, Oregon

Hey everyone! I'm Michelle, a Disney loving adult from the Pacific Northwest. I'm a wife and dog mom who loves to travel. Whether I'm adventuring solo, teaming up with my pals and family or making sure my husband is getting the most of his visit with accessibility; I'm here to answer your questions and share that magical feeling you'll get when visiting the Disneyland Resort. Learn More About Michelle

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