MagicBand+ and Smart Phone
  • On Jun 23, 2023
    Katricia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Wait times never show up on the app. Restarted the app several times, reinstalled, and checked for updated and still have not worked. What is the problem? My phone is updated and never this problem with the Disneyland app.

    Welcome to planDisney, Katricia!

    Thank you for taking the time to send us your very first question. Nothing makes us happier than helping fellow Guests create magical memories for their Disney adventures!

    Using the functionalities offered by the My Disney Experience mobile app during a Walt Disney World Resort vacation is fundamental to make the most of your visit. You can check dining availability, order food and beverages, view park hours and your daily plans, enjoy features like Disney Genie service, view Disney PhotoPass digital content linked to your Disney account, and more.

    Being able to check attraction wait times is important to plan your day at the theme parks. I am sorry you are having issues with the app. I have just opened the app on my phone, and wait times are available. To see wait times, open the app on your mobile device and tap the location icon at the bottom of the screen. When you see the maps of all theme parks, you should be able to view wait times. I like tapping Show List to view wait times because attractions are listed in alphabetical order.

    If you have already updated your phone and downloaded the latest version of the My Disney Experience app, please try checking wait times again. I hope this was just a temporary issue and that you can now view wait times on the park maps and the wait time lists.

    It was a pleasure answering your question, Katricia. Come back to visit us if you have additional questions, we are delighted to help!

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

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