dlr planning 12
  • On Aug 3, 2023
    Fatim from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a visitor who will require special assistance. Is there a way for me to schedule a time to do the video chat?

    Greetings, Fatim,

    As my family also has members with disabilities, I’m very grateful for the accommodations offered by the Disneyland Resort. In most cases, accommodations are available without any pre-registration. This is especially the case for Guests with mobility disabilities. For example, Guests in wheelchairs or Electric Conveyance Vehicles (ECVs) who would be unable to climb stairs may visit with a Cast Member at select attractions to reserve a return time to use an entrance that would bypass the stairs in the attraction queue. Guests who may need more time to load into attraction vehicles or who may need an accessible ride vehicle available at select attractions may likewise make arrangements with Cast Members upon joining the attraction queue or approaching the loading area.

    Some Guests with certain disabilities that make it difficult to use a traditional queue may qualify for the Disability Access Service (DAS). Registration for DAS is done during an interview with an authorized Guest Relations Cast Member who can help determine the available accommodations that are most appropriate for each Guest’s specific needs. This interview may be arranged by visiting one of the several Guest Relations locations throughout the theme parks. Or between two and 30 days before arrival, Guests may also request a video chat from the DAS registration page.

    Before entering the virtual queue for a pre-arrival DAS registration video chat, you will need to have your theme park tickets linked to your Disneyland Resort account and theme park reservations booked. Also, note that Guests in the virtual queue are serviced on a first-come basis and a specific time for the online video chat can’t be scheduled. In our experience with DAS pre-registration via video chat, wait times can be multiple hours. So it is a good idea to set aside enough time for the Guest seeking DAS registration to be available to join the video chat for the interview.

    Thanks for visiting us at planDisney, Fatim. I know how much it means to fellow Guests to have plans in place ahead of time to make the most of a visit to The Happiest Place on Earth. If there are any other questions you may have or other advice we can offer to help you have peace of mind before your visit, I hope you’ll send us another request soon. If you’d like, you may also email the Disneyland Resort Disability Services or call them at (407) 560-2547.

    Have a magical time, Fatim!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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