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  • On Apr 25, 2023
    Christine from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am visiting Thursday April 27 and have a disability. I have been trying to connect for over an hour to chat about this with a cast member. We can't seem to get through. Please help.

    Hi there, Christine! Welcome to planDisney.

    I am sorry to hear that you have been experiencing difficulties connecting with a Cast Member. 

    Unfortunately, there is a deadline for pre-registering for Disability Access Service (DAS), which is no less than two days before arrival. However, you can still register in person! Yay!

    You can register for DAS at any Guest Relations location on the day of your visit, such as City Hall on Main Street, U.S.A.

    Tip: If you are interested in riding attractions, I recommend asking the Cast Members working the attractions available to Guests using DAS about requesting return times, how to access the attraction, etc.

    I hope this helps you, Christine. If you have more questions for us for any future visits, please feel free to return and ask us. We are here to help!

    Your Pal,
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Meet the Panelist: Alejandra, California

Hola from California! I am a lifelong Disney fan, wife, and mamá. I planned my first Disney vacation at thirteen and have not stopped since! Being a Californian, I have had the privilege of visiting Disneyland my whole life. It is my happy place and feels like home. And now that we are parents, my husband and I especially love vacationing at Disneyland Resort with our son. I am excited to help you plan your next vacation in both English and Spanish! Learn More About Alejandra

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