• On Oct 15, 2020
    Rachel from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are visiting Disney starting Monday and did not receive a ticket or magic band by mail. How do we get into the park

    Greetings Space Ranger!

    Thanks for visiting us on the planet of planDisney, Rachel. You must be so excited to have an upcoming visit to Walt Disney World Resort.

    Let’s see if I can help you figure out your ticketing situation. Are you staying at Disney Resort hotel? As a Disney Resort hotel Guest, you should receive complimentary MagicBands. These MagicBands will be your all access device to the parks and give you access to your resort room. You will be able to see, on your My Disney Experience account, information about your MagicBands. If they were not shipped to your home, you will be able to pick up your MagicBands at the front desk.

    Have no fear, Space Ranger. If you did not book a vacation package, you should have still received a confirmation number, after purchasing your tickets online or through the website. You will need to bring this confirmation number, picture identification, and the payment method used to purchase tickets, on your first day at the parks. Simply bring all these items to the gate of the Theme Park, when you arrive, and you will be given a card that will serve as your physical ticket. 

    If your tickets aren’t already visible in your My Disney Experience account, be sure to upload them using the confirmation number you received when you first purchased them. This will allow you to make your park reservations using the Disney Park Pass system. If you haven't already done this be sure too, since you do need a park reservation to visit the park(s)!

    Rachel, I hope this helps answer your question. If you find that you need help accessing your confirmation number, you can always give the Walt Disney World Resort a call. A Cast Member there will be more than happy to help you defend the galaxy.

    To Infinity & Beyond!
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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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