• On Oct 14, 2021
    Kimberly from LA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I visited Disney World in August and purchased some merchandise. One item is defective. It is a blue t-shirt with the castle and an outline of Walt and Mickey. I put my shirt on for the first time today and the stitching only goes 1/2 way around.

    Hi Kimberly! Welcome to planDisney.

    I hope you had a wonderful visit to Walt Disney World Resort in August! I also visited this past summer, and my family loved seeing Cinderella Castle all dressed up for The World's Most Magical Celebration. I can't wait to get back to experience all the anniversary fun!

    I'm sorry to hear your t-shirt isn't sewn correctly. I've had trouble with souvenirs in the past, and have had a great experience contacting Merchandise Guest Services. I find it easiest to communicate via email at merchandise.guest.services@disneyparks.com. If you have a receipt, you can attach a copy as well as a photo of the shirt; this will speed the process along. You'll need to indicate the date of purchase and item number, or if you don't have a receipt, they'll ask to see a credit card statement. Once the Cast Member has the information they need, they will let you know your options for replacing the item. You may also call and speak with a Cast Member by calling (877) 560-6477.

    I'm sending pixie-dusted wishes that you're able to resolve your issue quickly and that you're wearing that t-shirt soon! Please come back and see us here at planDisney if you have any further questions. 

    Wishing you much magic,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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