• On Sep 30, 2017
    Komari from KS Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We will visit WDW twice in 2017. Memory Maker is still showing in my account from our trip in February. Will this still be active for our trip in November or do I need to purchase a new memory maker?

    Hi Komari,

    Welcome back to the Disney Parks Moms Panel! Lights, camera, action - it is time to strike a pose!

    The standard active window is 30 days from the date you first download or unlock any digital photo or other digital media according to the Memory Maker Terms and Conditions. So you will need to purchase a new Memory Maker package. Since my family loves Memory Maker, we always purchase it for each trip. On our last trip we had over 200 photos and ride videos!
    I also suggest that you review the Photo Expiration Policy. PhotoPass Photos expire 45 days from the date the photo was taken unless you purchase an extension. To see the expiration date for each photo, simply click on that photo to enlarge the photo. The expiration date should appear just below the image.

    Finally, be sure to download the My Disney Experience Mobile App to check your photos throughout the day.  Occasionally, a photo has not appeared in our My Disney Experience Account and my husband or I have stopped by a Disney PhotoPass center to seek assistance from a cast member. A cast member has always been able to locate our missing photos. We just provide the location where the photo was taken and the general time it was taken. 

    Komari, we now have a good idea where the cameras are on each ride. So my girls and I like to plan what we will do when the ride passes the camera. We probably spend entirely too much time coordinating our "pose" and, we laugh hysterically once we see the photo. Inevitably, we have had some epic photo fails!

    Magic, memories and Minnie Mouse hugs,
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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