Hi there, Sara! Welcome to
planDisney.
I am sorry to hear that you have been experiencing difficulties purchasing
Tickets to the Theme Parks of the
Disneyland Resort. I have a few ideas for you to try and a solution if all else fails.
First, I recommend trying to purchase tickets on an "incognito" or "private" web browser. This might work for you if you are using a laptop or desktop to purchase tickets.
If that doesn't work, try purchasing your tickets via the
Disneyland Mobile App. To do this, you will open the app and press the (+) button at the bottom of your screen. From here, you will press the button that says "Buy Tickets and Passes." Next, you will press where it says "Theme Park Tickets" and you will follow the instructions to complete your purchase.
Lastly, if both of the suggestions above are unsuccessful, you can purchase your tickets at the Ticket Booths outside of the entrances of the parks. I recommend arriving early; ticket booths open around 7:30 a.m. I do not always like suggesting this because it can be a little risky. For example, there might not be
Park Reservations available on the day of your visit for the park you want to enter. However, you can keep an eye on the
Availability Calendar in the days and hours before your visit to have an idea of what the availability is like. I just looked at the calendar on your behalf and it appears that
currently there
is availability for both parks on the day you plan to visit. Keep in mind that this is subject to change.
Sara, did you know that with the app you can
link your park tickets, enter the theme parks,
Mobile Order food and drinks, and check attraction wait times? I recommend exploring and becoming familiar with the app before your arrival. You'll be happy you did!
I hope this information is helpful in buying tickets, Sara. There is so much to experience at the resort. I am wishing you and your daughter the happiest visit!
Your Pal,
Alejandra