Hey there, Leticia, and welcome to planDisney! I'm glad you stopped by with your question today - I certainly understand the importance of getting receipts for your records from any purchase large or small at the Disneyland Resort.
The specific answer here depends on what you purchased and from where, but in general, the vast majority of your purchase receipts should be sent to the email attached to your
Disneyland.com account.
This would include all kinds of things like special event and
theme park tickets,
mobile food and beverage orders,
Disneyland Resort hotel stays,
Disney Genie+ service purchases, and
Merchandise Mobile Checkout. I would recommend searching your inbox for "Disneyland Order" or "Disneyland Confirmation" to find these.
If you purchased merchandise from a Disneyland Resort owned-and-operated location and are looking for the receipt to make a return at that location, there is a
merchandise return policy for making returns without an original receipt as long as it's within 30 days of purchase.
If all of these suggestions still don't quite answer your question, you can also reach out to a
Cast Member at the Merchandise Guest Services line. They are always so helpful!
I hope that's helpful, Leticia! I have found it so convenient that there are so many options to make purchases through the Disneyland mobile app and receipts are then conveniently sent to my email address. It helps me stay organized and find what I need after our trips. Again, I so appreciate you stopping by planDisney! Please come back and see us if we can help when you're planning your next trip to the Happiest Place on Earth.
Have a Magical Day,
Greg