Overview shot of ship and sea
  • On Sep 17, 2022
    Mindy from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I view what I have already purchased for our stateroom upon arrival?

    Hiya, Mindy! Thanks for being a pal and cruising to planDisney with your question. 

    I love to purchase onboard gifts and amenities, usually as a surprise for my family. I've been in your shoes before, wondering if there was a quick place to view what I had ordered. There are a couple of ways to find this information. First, you can do a search through your email inbox. Use the keyword "Amenity Confirmation" to find the emails confirming your purchases. The other option is to call or chat with Disney Cruise Line to request the information. Onboard Amenities and Gift purchases are not available to view online as these are often purchased as a surprise for guests and Disney Cruise Line wants to keep the moments when you step into your stateroom as magical as possible. 

    You can find the online chat option on the help page on the Disney Cruise Line website. If you don't see the option to chat, try using a different internet browser or return again at a different time. I find the chatting process to be quite quick and the Cast Members to be extremely helpful. 

    I hope I've pointed your compass in the correct direction! Please cruise back if you have any further questions for us. As you prepare for your Disney Cruise, please be sure to download the Disney Cruise Line Navigator app. From home, you can use the app to view the character-filled countdown as it counts down the minutes till your adventure begins. You can also reserve cruise activities and check in for your Disney Cruise. Once onboard, the Navigator app will display your daily activity schedule, dining menus, and more. I like to use the chat feature within the app to keep in touch with my family onboard. It's the best way to make sure we can all meet up for an ice cream break!

    Have an amazing vacation, 


thumbnail image for Adrianna

Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

Related Video

  • thumbnail image for Aboard the Disney Wish | planDisney Podcast - Episode 6

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.