Cinderella Castle 50th Day
  • On Dec 5, 2021
    Shannon from FL Asked

    Just to verify, the tickets and resort reservations that I purchased in August for a January visit are nonrefundable?

    Hello and welcome to planDisney, Shannon!

    Thank you for stopping by today with a great question! We are thrilled to assist fellow Guests with their Disney vacation planning questions!

    I am sorry to hear you may have to cancel your Disney vacation. Unfortunately, sometimes life does not go as planned but remember that the magic will always be waiting for you at the Walt Disney World Resort. If you booked a vacation package including theme park tickets and a stay at a Disney Resorts Collection hotel, you will receive a refund if you cancel within the cancellation period. Guests usually have up to 30 days before their arrival to cancel their vacation packages without penalty.

    If you made a room-only reservation and purchased tickets separately, you can cancel your Disney Resort hotel reservation up to 5 days before your check-in date to receive a refund for your deposit. Please note, however, that separate theme park tickets are non-refundable. You can modify your ticket dates to use your tickets for a future visit or reassign them to another Guest. I recommend checking the terms and conditions of your purchase to confirm the cancellation policy. If you require further assistance, don't hesitate to contact our friends at the Disney Reservation Center at (407) 934-7639.

    I hope this helps you while planning, Shannon! Come back to visit us if you have additional questions, we are delighted to help!

    Best magical wishes,
    Thiana
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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