Cinderella Castle 50th Day
  • On Feb 16, 2022
    Evelyn from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I verified my residency online and I was sent exchange certificate cards. How can I reserve the quick que line with these? Why wasn't I sent passes please?

    Welcome to planDisney, Evelyn! I’m so glad you’ve sent us your planning question about the Walt Disney World Resort

    It may be worth a call to the Resort to make sure that your Florida Residency was validated online. You can speak to a Cast Member with ticket services by calling (407) 939-7679 or write an email to the Resort to have that confirmed.

    In the meantime, make sure your Florida Resident theme park exchange certificates are linked to your My Disney Experience. Once your tickets are linked, make your Disney Park Pass Reservations for the days and parks you would like to visit during your magical vacation. 

    Disney Genie+ Lightening Lane can be purchased any time before your visit via your My Disney Experience App or on your home computer, via your My Disney Experience account. Click on this link and follow the step-by-step instructions to make your purchase. It’s a very quick process!

    Starting at 7:00 a.m. on your theme park day, you can make your first Lightning Lane selection. Once you experience that attraction, or two hours after making that selection (whatever comes first), you can go ahead and make another Lightning Lane selection. You can keep doing that throughout the day until there are no more Lightning Lane selections available or until the theme park closes. 

    Evelyn, I hope this information is helpful to you. Please feel free to come back to see us if you have any more planning questions. It's always our pleasure to help you with all the details of your next magical vacation!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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