Mickey and Minnie Statues in Front of Fireworks
  • On Oct 19, 2022
    Oliver from Hamburg Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I ve added the wrong ticket to my google wallet (mine not the ticket of my girlfriend). I ve deleted it in the google wallet but after that I cant click the button "add to Device" in the My Disney App anymore. What can I do?

    Hi Oliver,

    Welcome to planDisney and thank you for your question! 

    First, I suggest signing out of your My Disney Experience mobile app, making sure your app is up to date, then signing back in. Sometimes our phones just need a quick refresh!

    Next, within the app, head to the “Tickets and Passes” section by selecting the three lines in the bottom right corner. In this section, scroll to confirm that your party’s tickets are still linked. You should see different colors for each ticket. If your tickets somehow became unlinked, you simply want to re-link them by re-entering your confirmation number.

    If your tickets are still within the app, try going back into Disney MagicMobile Service and re-adding your ticket to your digital wallet. Before you do, confirm that you created a Pass for yourself, yours would be separate from your girlfriend’s. If you only see one Pass under “Your Passes”, simply create a new one by selecting the plus button in the upper right corner. 

    If you’ve gone through all these steps and you’re still not able to add the Pass, I suggest getting help from Guest Relations once you arrive on property. As long as you have your tickets and Disney Park Passes already linked, it should be a super easy fix if you go to a Guest Relations Cast Member when you arrive! 

    I hope this “Bit By Bryanna” is useful as you prepare for your upcoming trip to the Walt Disney World Resort. If you have any other planning or vacation questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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