Avengers Campus featuring Captain America
  • On Apr 15, 2023
    Sariah from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My valid magic key randomly disappears from mobile app. And I’m curious as to why?

    Hi Sariah! Thank for bringing your question to planDisney.

    First, congratulations on being a Magic Key pass holder! I hope you're enjoying your year of magic, perks, and discounts. If you're not yet following the official Disneyland Magic Key blog, I recommend it. That's where I find out about all the Magic Key updates and exclusives coming to the parks. It's a great resource.

    I'm sorry you're experiencing some difficulties with the Disneyland mobile app. If your Magic Key isn't expired, it should show in the app. Sometimes a technical glitch will make them disappear, however. It's easy enough to fix, thankfully, which I suspect you've figured out if this has happened to you more than once.

    In case you need a reminder of how to get it to appear again, you simply need to relink it. Locate your e-mail confirming the purchase of your Magic Key. That initial e-mail will contain a barcode which you can scan in the mobile app to relink the Key. To do this, click on the three-bar menu at the bottom of the app, select "Tickets and Passes," and click the "+" to bring up the option to "Link Tickets & Passes." You'll be given the option to scan the barcode of your Magic Key, and once you do, it should show in the app again.

    I hope this helps! Have a magical day.

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Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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