• On Nov 10, 2020
    Jessica from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had 2 vacations scheduled for next year and I cancelled both as we'll actually be moving to the area around that time instead. It said I'd get a full refund. How long does it take the money to go back on my cards?

    Hi there Jessica, and welcome to planDisney! While I'm sorry to hear about your missed vacations, it's so exciting that you will soon be neighbors with Mickey Mouse and friends.

    I have always been grateful for Disney's flexible booking policies, and given the current situation, I am quite pleased with how Guests' needs are being met at every turn. My family has had to reschedule a few visits, and every Cast Member with whom I have spoken since March has been understanding and helpful. Jessica, after canceling your vacations, the refund should be issued within a few business days. If a week has passed and you don't see the funds, I recommend calling Disney to confirm everything was processed correctly. Keep in mind that funds will be returned to the original payment method used to book the vacation package. 

    Once you are situated in the Sunshine State, be sure to familiarize yourself with all of the benefits that come with being a Florida resident. You'll often encounter special offers for Resort Hotels and tickets only available to Floridians. I suggest following the Disney Parks Blog to learn about the latest offerings and seasonal experiences you might want to pop over and enjoy. My parents recently relocated to Florida and have already enjoyed a weekend getaway to Disney's Yacht Club Resort. It was the perfect way to celebrate being in their new home state! I wish you and your family the very best as you settle into your new surroundings. 

    Thanks again for stopping by planDisney, Jessica. Please come see us again if there is anything else we can do to help make future visits more magical.

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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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