• On Apr 3, 2016
    Mary from ON Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are vacationing at the Polynesian in WDW in May for 1 week. I ordered some groceries & a box from Amazon to be delivered to the resort the day we arrive. Does the resort charge a 'holding' fee for these items and should I notify the resort?

    Hi Mary,

    Welcome to Disney Parks Moms Panel. They can charge you a fee per day/per package. I did not was always charged, but they can, if they want to. Last time the fee was around three dollars day/package. You better notify and provide the estimate day of the delivery and your arrival date. Next time, use the word “Guest” on the package label. Put the name exactly the way that is appearing on your reservation and if you have space, include the arrival date. Ask for your package at the front desk of your resort and they will point out to you where you should go to claim it.

    Have a magical day!

    Camila R.
thumbnail image for Camila

Meet the Panelist: Camila, Brazil

Hi, my name is Camila and I’m from Brazil! I am a wife and mother of two wonderful children, a 13-year-old boy and 5-year-old daughter. My first visit to Walt Disney World was on my honeymoon and since then, I have become a lifelong fan. My goal is make people take advantage of all that the various Disney destinations have to offer, helping them to not miss anything and have a magical experience. Learn More About Camila

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