• On Sep 16, 2018
    Joanna from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I’ve had my vacation booked for sometime now and was not given the option to customize my MagicBand. Could that be because my trip is still pretty far out?

    Hi Joanna,

    Welcome to the Disney Parks Moms Panel! 

    Well now, this is a dilemma. We have to get those MagicBands customized! If you have not done so already, try the following - Log into My Disney Experience. Click on "MagicBands and Cards." On that page you should see a MagicBand order and, from there, you should be able to click on that order to customize. If that does not work, I suggest that you try contacting Website Support at 407-939-4357. A member of the team can check your account to help identify the problem.

    Once your MagicBands have shipped, you should see a notification in My Disney Experience. In the past, we had an order of MagicBands that never arrived. I called a cast member who tracked them and then located them stuck at a warehouse. Although it was too late to have them re-routed to our home address, we were able to pick up our MagicBands at the resort hotel when we arrived. Since we were using Disney's Magical Express, we brought other MagicBands to use until we arrived at the resort hotel. If by chance your MagicBands do not arrive, you do not have extra MagicBands and plan to use Disney's Magical Express transportation, just have your resort hotel confirmation with you and a cast member at the Orlando International Airport's Magical Express location will help you.

    Joanna, I trust that you will have a trip filled with lots of love and laughter!

    Magic, memories and Minnie Mouse hugs,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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