Disney's Magical Express transportation
  • On Feb 22, 2019
    Anne from CO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    When using Magical Express, if the airline loses your luggage, will Disney assist with contacting the airline and tracking it down?

    Hello Anne and welcome to the Disney Parks Moms Panel!

    It might be helpful for you to know a bit about how Disney's Magical Express luggage service works. If you are utilizing the luggage service, you will attach special tags to your bags. The airlines, of course, have their own luggage tag from which they handle your bags.  The Disney tags don't actually come into play until the bags arrive at Orlando International Airport. Once your bags reach Orlando they enter into the Disney luggage system and from that moment, any and all issues would be handled through Disney. In the history of Disney's Magical Express, I have never heard of any ongoing problems with luggage.  However, before your bags arrive in Orlando, the issue would need to be handled through the airlines.  Due to the lag in time between your arrival at the Walt Disney World Resort and your bags arrival, it could be sometime before you knew there was an issue with a missing bag.

    Since I always like to have my bags with me and am impatient about waiting for them at the Resort, we pick up our own luggage at the baggage claim area and take them on Disney's Magical Express. That way I am aware if there is an issue and also have my bags when I check in. 

    I hope this helps with your planning. If you have more questions, come on back to the Disney Parks Moms Panel!

    See ya real soon,
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Meet the Panelist: Anne, Iowa

I’m Anne, a native Iowan, wife, mother, and grandmother. For me, a major part of the fun of a Disney trip is the planning. I have traveled to the Disney Parks in multiple stages of my life, including as a daughter, sister, aunt, mother and grandmother.  One of my favorite things to do is to travel with multi-generational groups. I am thrilled to be able to help other Disney guests plan their adventures. Learn More About Anne

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