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  • On Jul 25, 2022
    Denise from MB Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am using the Disney app to edit my photo pass pictures (I am using an iphone and have already reinstalled the app) It is not allowing me to add stickers and borders to my pictures! Please help!

    Hey there, hi there, ho there, Denise.

    You’re as welcome as can be here at planDisney! Thanks for stopping by with your question today.

    There’s no better way to reminisce over the magical memories made on a Walt Disney World Resort vacation than by looking back through the Disney PhotoPass photos from your trip. Don’t you agree? The camera roll on my phone is filled with priceless snapshots of my family’s trips back “home” over the years. I imagine the same is true for you. I know adding frames and stickers to Disney PhotoPass photos is half the fun, so I understand your frustration. Unfortunately, there seems to be a bug in the My Disney Experience mobile app that is preventing Guests from adding stickers and frames onto their photos at this time. The Disney PhotoPass team is aware of the issue and actively working to fix it, but we don’t have an exact timeline as to when it will be fixed.

    In the meantime, make sure you have the latest version of the My Disney Experience mobile app downloaded to your phone. Alternatively, you could delete the app from your device, then download it again. Sometimes that’s all it takes to remedy an issue. If this still doesn’t fix things, your best bet is to keep checking daily to see if your app will allow you to add the frames and stickers on. Regardless, remember to download your photos before their expiration dates.

    I wish I had more to offer, Denise, but I hope you enjoy looking back through your memories in spite of this hiccup. If you have any other questions, be sure to stop back by planDisney. We’re happy to help!

    Have a magical day,

    Alyssa
thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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