Hiya Sue!
Welcome to planDisney, and thank you for sending us this magical question! One of my favourite things about the theme parks is that everyone can enjoy the Disney magic, no matter their needs or origins. The
Disability Access Service (DAS) is one of the many services that are available to Guests with disabilities, and I know so many Guests who were able to better enjoy their vacation because of them.
The way the Disability Access Service works is that your son can be
registered online or in person at a Guest Relations window. Then, after your party has been selected during the registration process, you, and others in your party, will be able to schedule return times for various attractions. The best way to do so is to download the
My Disney Experience mobile app and select the attraction of your choice from the map or the search bar. It is important to remember, however, that the person registered for DAS must be present when redeeming your return time and that this service is not meant to be used by the rest of the party if that Guest is not present. Therefore, DAS is only meant to be used on attractions that your little one can go on. If anyone else in your party requires this service and is eligible for it, they can also register online or in person. There is no limit on how many people can be registered for DAS in one party. In cases such as
Millenium Falcon: Smugglers Run, however, you can use the
Rider Switch system, where one parent or guardian goes on the ride while the other waits with your child. Then, the second parent can board the attraction without having to wait the regular wait time again. Make sure to ask the Cast Members at the ride's entrance for necessary information about using this service!
As I mentioned, the Walt Disney Company offers many different services for Guests to make their vacation best fit their needs and ensure a magical experience. For example, I highly recommend looking through this
helpful guide on attractions if there are certain things you want to avoid. Indeed, this guide shows attraction details and sensory elements that are found at each ride, so you can avoid things that may be unpleasant for your child.
This general Resort experience guide is also great for seeing what resources are available to you, so you can be prepared if you need to take a break or need more helpful tips. However, if you have any questions while in the theme parks, look for the Cast Members with bright blue shirts under bright blue umbrellas! Guest Experience Cast Members are just like Guest Relations Cast Members and can help answer all your questions.
I hope this was helpful, Sue, and that you and your Ohana will have the most magical vacation on your next trip to the Walt Disney World Resort. If you have any other questions in the time leading up to your trip, please don't hesitate to reach out! Like Lilo said: "Ohana means family, and family means nobody gets left behind or forgotten," and you're part of our planDisney Ohana too.
Have a magical day,
Ariane